3patii Privacy Policy

1. Who We Are and Scope of This Policy

3patii ("the Platform", "we", "us", "our") operates an online casino and sports betting service accessible at 3patii.net, designed primarily for adult players in Pakistan. This Privacy Policy applies to all personal data collected through the 3patii website, account registration process, gaming activity, payment transactions, support interactions, and any other interaction you have with 3patii as a registered or visiting user.

This policy should be read alongside the 3patii Terms & Conditions and Responsible Gaming policy, both of which govern your use of the platform. By accessing 3patii, you confirm that you have read and understood this Privacy Policy.

2. Information We Collect

3patii collects personal data through different means depending on how you interact with the platform. The categories of information we may collect include:

Registration and Identity Data:

• Full name as it appears on official identification.
• Date of birth (for age verification purposes — all users must be 18 or older).
• Email address and Pakistani mobile number.
• Residential address, city (such as Karachi, Lahore, Islamabad, Rawalpindi, or Faisalabad), and postal code.
• Government-issued identification documents submitted for Know Your Customer (KYC) verification.

Financial and Transaction Data:

• Deposit and withdrawal amounts and timestamps.
• Payment method identifiers (e.g., JazzCash mobile number, Easypaisa account reference, bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah transactions).
• Transaction reference numbers.

Gaming Activity Data:

• Game sessions, bets placed, results, and wagering history across all 3patii products including casino games, crash games, and cricket or sports betting markets.
• Bonus usage and promotional activity.

Technical and Usage Data:

• IP address, device type, operating system, and browser type.
• Session duration, pages visited, and features accessed within the platform.
• Cookie identifiers and similar tracking data (see Section 7).

Communications Data:

• Records of support chat or email correspondence with the 3patii team.
• Responses to surveys, feedback submissions, or promotional communications where you have opted in.

3. How We Use Your Information

3patii uses the personal data it collects for the following purposes:

• Account Administration: To register and maintain your 3patii account, verify your identity, and manage your login credentials and security settings.
• Age and Identity Verification: To confirm that you meet the 18+ eligibility requirement and that your account details are accurate and not duplicated.
• Payment Processing: To facilitate PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, or Bank Alfalah — and to maintain accurate financial records.
• Service Delivery: To provide access to casino games, sports betting markets including PSL and international cricket fixtures, crash games, and all other platform features.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as described in the 3patii Terms and Conditions.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling and to administer deposit limits, self-exclusion requests, and other responsible gaming tools you activate.
• Customer Support: To respond to your account queries, technical issues, payment questions, and complaints in a timely and accurate manner.
• Legal Compliance: To comply with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and other regulatory obligations, including the retention of records required by law.
• Platform Improvement: To analyse aggregated usage data to improve platform performance, game selection, payment options, and the overall user experience for Pakistani players.
• Marketing Communications: To send you promotional offers and platform updates where you have provided explicit consent to receive such communications. You may withdraw consent at any time via your account preferences.

4. Legal Bases for Processing

3patii processes your personal data on one or more of the following legal bases depending on the specific purpose:

• Contractual Necessity: Processing required to provide services under the 3patii Terms and Conditions, including account creation, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML/KYC requirements and data retention obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, technical improvement, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent that may be withdrawn at any time.

5. Sharing and Disclosure of Information

3patii does not sell, rent, or trade your personal data to any third party. We may share your information only in the following limited circumstances:

• Payment Processors: Necessary financial data is shared with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, or other payment providers solely to process your transactions.
• Game and Technology Providers: Aggregated or session-level data may be shared with licensed game studios or technology vendors who provide games or platform infrastructure to 3patii, under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: We may disclose personal data where required to do so by law, court order, or competent regulatory authority, including in connection with AML investigations.
• Identity Verification Services: KYC documentation may be processed by third-party identity verification providers engaged by 3patii to fulfil legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets affecting 3patii, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

In all cases where we share data with third parties, we require those parties to protect your information to a standard no less stringent than that described in this Privacy Policy.

6. Payment Data and Financial Information

All payment transactions on 3patii are processed in Pakistani Rupees (PKR) and are transmitted using SSL encryption. 3patii does not store full payment card numbers or complete banking credentials on its own servers. Payment method data is processed by the respective payment provider (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, or Bank Alfalah) under their own security standards and privacy policies.

3patii retains transaction records — including deposit amounts, withdrawal amounts, dates, and payment method references — for audit, fraud prevention, and regulatory compliance purposes for the period required by applicable law.

7. Cookies and Tracking Technologies

3patii uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used include:

• Strictly Necessary Cookies: Required for the platform to function, including session management and authentication. These cannot be disabled without affecting core functionality.
• Performance and Analytics Cookies: Used to understand how users interact with the platform — which games are accessed most, where sessions originate, and how navigation is used. This data is collected in aggregated, anonymised form.
• Functional Cookies: Remember your preferences such as language settings and display options.
• Marketing Cookies: Used to deliver relevant promotional content where you have consented. These may track your browsing patterns across sessions.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 3patii platform, including the ability to maintain your login session.

8. Data Retention

3patii retains your personal data for as long as your account remains active and for a defined period thereafter, as required by applicable legal and regulatory obligations. Specifically:

• Account and identity data is retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with AML/KYC regulatory requirements.
• Transaction and financial records are retained for a minimum of five (5) years from the date of the transaction.
• Support and communication records are retained for a minimum of two (2) years.
• Technical and usage data may be retained in anonymised, aggregated form indefinitely for analytical purposes.

When retention periods expire, personal data is securely deleted or anonymised. You may request deletion of your account data subject to any overriding legal retention obligations by contacting 3patii support.

9. Data Security

3patii implements technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 3patii platform.
• Secure, access-controlled server infrastructure with restricted administrative access.
• Two-factor authentication (2FA) available for all user accounts.
• Regular security audits and monitoring of platform systems.
• Internal data access controls limiting employee access to personal data on a need-to-know basis.

Despite these measures, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the security of your 3patii login credentials. If you suspect that your account has been accessed without your authorisation, contact 3patii support immediately.

10. Your Rights

Subject to applicable law, you have the following rights with respect to your personal data held by 3patii:

• Right of Access: You may request a copy of the personal data 3patii holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances while a dispute is resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to 3patii.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time via your account settings or by contacting support.

To exercise any of these rights, contact 3patii support. We will respond to verified requests within a reasonable timeframe. Some rights may be limited where they conflict with legal obligations such as AML/KYC retention requirements.

11. Children and Minors

3patii is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that an account has been created by or that personal data has been collected from a person under 18, we will immediately close the account, forfeit any associated balance in accordance with the Terms and Conditions, and securely delete the relevant personal data. If you believe a minor has accessed 3patii using your or another person's credentials, contact support immediately.

12. International Data Transfers

The operation of 3patii may involve the transfer of personal data to servers or service providers located outside Pakistan. Where such transfers occur, 3patii takes steps to ensure that your data receives an equivalent level of protection to that described in this Privacy Policy, including through contractual data protection provisions with the receiving parties. By using 3patii, you consent to the transfer of your personal data as described herein.

13. Changes to This Policy

3patii may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. Material changes will be communicated to registered users via the email address on file or through a notice on the platform prior to the change taking effect. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of 3patii following notification of changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 3patii, please contact our support team via live chat, available 24/7 from within the platform. You may also reach us by email at: [email protected]